Frequently Asked Questions

  /  Frequently Asked Questions

Order & Processing

Is there a quantity limit per order?

There is no maximum quantity limit for individual orders, if you are interested in making a bulk purchase, kindly get in touch with us to explore exclusive pricing and discounts.

How can I order an Asic Miner?

You can place an order online via our website. If you prefer to place an offline order, you can simply reach out to us either on WhatsApp, Live Chat via our website, Telegram or Email, and our friendly team will help you to place your order effortlessly.

How can I track my order?

You will receive regular updates on your designated email address regarding your order details and events. If accessing your registered email is not possible, you can monitor your order status through the ‘My Account’ section on our website. Should you encounter any difficulty with the above options, please don’t hesitate to reach out to our team for assistance.

Can I cancel an order?

No, we regret to inform you that any form of cancellations cannot be made once the order has been placed.

Which power supply will be shipped 110v or 220v?

You’ll get a power supply that will be compliant with your Country’s power standards.

Do you offer bulk orders? If so are there any benefits?

We do offer special discounts when bulk orders are placed. Please contact our team for more information on our exclusive discount offerings.

Does the miner include Power Supply Cords?

Locally they will all include power cords for your miners, but for all international shipments they will unfortunately not be included due to Hashlab Technologies shipping to multiple Countries that all come with different compatibility requirements.

What is the difference between in stock and available on back order?

When you visit a product page on our website you will be presented with an “In Stock” or “Available on Back order” status and what they mean is as follows;

  1. In Stock
  2. Available on Back order

If the ASIC Miner is (In Stock) we will ship the unit out within 24-48 hours subject of receipt of the confirmed and verified transactional order. If the ASIC Miner is displayed as (Available on backorder) this means that it is available from our international supplier and this will take approximately 10 days to arrive at your door.

Pricing Information

Does prices of your ASIC Miners fluctuate?

Yes, machine prices will fluctuate according to the current market price. We encourage you to contact us first before placing an order. Please refer to our Payment Policy page for more info.

Are the prices on your website up-to-date?

Yes, all products on the Hashlab Technologies website are all up-to-date.

What is the base currency of your ASIC Miners?

All our ASIC Miners and other items are based in South African Rand.

Is Shipping included with ASIC Miners?

Yes, shipping is included to your door with all new and used ASIC Miners that is sold by Hashlab Technologies (local & international shipping)

Is there any undisclosed fees or additional costs?

At Hashlab Technologies our priority is providing our customers with top class service. Our pricing is transparent without any hidden costs for peace of mind.

Payment Information

What types of payment do you accept?

We strictly accept payments through two methods which are:

  1. Direct Bank Transfers
  2. Cryptocurrency Transfers through Coinbase

In the event that you wish to pay via a CryptoCurrency payment using your favourite coin then please note that you will firstly need to create an account with Coinbase and secondly please note that the payment can take anywhere from a couple of hours to 1 business day to verify the transaction. Your order will not be shipped until the funds are received and verified.

Are the prices on your website up-to-date?

Yes, all products on the Hashlab Technologies website are all up-to-date.

What is the base currency of your ASIC Miners?

All our ASIC Miners and other items are based in South African Rand.

Is Shipping included with ASIC Miners?

Yes, shipping is included to your door with all new and used ASIC Miners that is sold by Hashlab Technologies (local & international shipping)

Is there any undisclosed fees or additional costs?

At Hashlab Technologies our priority is providing our customers with top class service. Our pricing is transparent without any hidden costs for peace of mind.

Shipping & Warranty

What is the warranty period of the ASIC Miners?

All our new miners fall under different warranty periods that vary from 6 Months to 1 year which is dependant on the miner’s manufacturing company. Please note these miners come with a manufacturer’s warranty, and we don’t provide any personal warranty for your purchase. There is also no warranty for used ASIC miner’s that are sold by Hashlab Technologies.

Who are your courier/shipping partners?

Courier Guy is our local courier partner and our international shipping partners are: DHL, FEDEX and UPS respectively.

What Countries do you ship to?

We ship our top-tier mining equipment worldwide reaching more than 85+ Countries for your convenience.

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